Guests stopped carrying cash. Their gratitude didn't.
ThankTap is an AI-native tipping platform. It recovers the tips that today simply never happen — a guest loads a balance once, then thanks in seconds, with ThankTap AI reading the moment and suggesting a fair, explainable amount. 100% of every tip reaches your staff; the guest pays ThankTap's fee on top.
I'm sorry, I have no cash on me — I'll get cash tomorrow and tip you.
One failed tip. Three quiet losses.
Bell staff, doormen, concierges, housekeepers and valets work away from any payment terminal. When the guest has no cash, nothing is exchanged — so the failure never even shows up as data.
Leaves without closure — an awkward apology where a thank-you should have been.
Loses income that never appears in any system — and never comes back.
Can't measure a moment that produced no transaction. No record, no recovery, no fix.
Load. Choose. Tap. Done.
Load a balance once with the wallet you already trust. Then: open ThankTap, choose the amount, tap their tag. Done before the elevator doors close.
Add, say, $200 with Apple Pay or Google Pay — once, before the trip even starts.
Open ThankTap and pick $5, $10, $20 — or any amount. The 20% service fee is shown before you confirm.
Hold your phone to their ThankTap tag. The tip moves instantly — no checkout, no card, no cash.
A $20 thank-you draws $24 from your balance — $20 to Paul, $4 to ThankTap — itemized on the spot.
Guests preload a balance — say $200 — in one familiar wallet checkout. It works at every ThankTap property, so gratitude is always one tap away. Each thank-you draws the tip plus a transparent 20% service fee: tip $20, fee $4, $24 from the balance.
One wallet checkout funds a whole trip of gratitude — nothing to pay at the moment of thanks.
Paid by the guest, on top of the tip — shown before confirming, itemized after. The tip is never touched.
Balances never expire and are refundable in full, any time. Held in custodial accounts, never spent by us.
NFC tags are provided free by ThankTap. No fees, no deductions, no payout charges — $20 lands as $20.
More tips — from guests who couldn't tip you before.
The staff app answers three questions at a glance: what did I earn, when do I receive it, and what did the guest appreciate?
Turn cashless gratitude into income, recognition and retention.
ThankTap is hotel infrastructure, not a tip jar: roster and pooling controls, finance-grade reconciliation, payroll export and audit history — plus recognition data no survey captures. All at no cost to the property: ThankTap is funded by the guest-paid service fee.
Roles, badge assignment and transparent pooling rules — synced from your HRIS, auditable by design.
Daily automated reconciliation, payroll export and a complete audit trail for every gratuity, fee and payout.
Compliments, themes and top departments — reaching the people public reviews never see. Never a tip-ranked scoreboard.
Multi-property permissions, SSO and portfolio benchmarks for operators and brands.
A tap target worthy of the uniform.
Approved hospitality equipment, not a sticker: scratch-resistant polymer or coated metal, hotel-brandable, with visible NFC wayfinding and no battery to charge. Every unit is numbered and property-managed, with replacements inside one business day.
An AI that knows what the moment was worth.
Every tap runs through ThankTap's Gratuity Knowledge Graph — a continually learning model of local convention, hotel category, service difficulty and guest style. Vision AI reads a photo of the luggage. Language AI reads the guest's own words. The result is a fair, explainable amount, never a blank field. The guest stays in control; staff still receive 100%.
- Local tipping convention & currency
- Luggage load, read from a photo by vision AI
- Hard-to-get reservations, shows and tickets
- Your style: conservative → very generous
- Your stay budget, allocated across the team
Try the AI Smart Tip Engine right here.
Set the scene, describe the service, or add a photo of the luggage. ThankTap AI answers with a fair, explainable amount — the same engine that runs at the tap.
Five promises, in writing.
Codified as product acceptance criteria and contract language — because commercial pressure erodes anything softer.
A displayed $20 is a $20 gratuity. No fees, no deductions, no payout charges — even the NFC tag is provided free by ThankTap.
The guest pays a 20% service fee on top of the tip — shown before confirming, itemized after. The tip itself is never touched, and balances stay refundable, never expiring.
No personal payment handles change hands. Staff profiles are hotel-verified; tags are revocable tokens.
Recipient or pool is confirmed before payment, and pooling rules stay visible and auditable.
No preselected amounts, no nagging prompts, frequency limits on everything. Gratitude stays voluntary.
One fee. Paid by the guest.
No monthly software fees. No charges to hotels or staff — ever. ThankTap earns a 20% service fee, added on top of each tip and always shown before the guest confirms.
Pay the tip plus a 20% service fee, drawn from a refundable prepaid balance. Nothing hidden, ever.
Free NFC tag, free replacements, free payouts. Keep 100% of every tip — never charged, ever.
Dashboard, roster, pooling and reconciliation included. No subscription, no setup fee.
Guest balances never expire and are refundable in full. Design-partner pilots are free for the property — ThankTap brings the badges.
Great service deserves gratitude. Let's make sure it's never lost again.
Design-partner pilots are open to independent luxury and upper-upscale properties in the US — executive sponsorship, one department, 60–90 days, measured against your cash-only baseline.