ThankTap for hospitality staff
ThankTap gives bell staff, doormen, concierges, housekeepers and valets a way to be tipped by guests who carry no cash. Staff keep 100% of every displayed tip and are never charged a fee for anything, including the NFC tag itself.
What the ThankTap staff app shows
The ThankTap staff app answers three questions at a glance: what did I earn, when do I receive it, and what did the guest appreciate?
- 100% of the displayed tip is yours, or goes to your disclosed pool. ThankTap never charges staff a fee.
- Recovered Tips shows the income that used to walk out the door — how many cashless guests you served and the trend over time.
- Bank transfer, payroll or instant payout, your choice, always free, with the timing always visible.
- Recognition stays private to you by default, and is shared with managers only by policy or consent.
- Your ThankTap NFC tag is free — provided, personalized and replaced by ThankTap at no charge.
How staff get paid
When a guest taps, the tip lands in your ThankTap balance immediately and appears in the app. You choose how it reaches you: a bank transfer, your regular payroll run through the property's export, or an instant payout. Every route is free to you — a $20 tip lands as $20.
Pooling and fairness
Where a property uses a tip pool, the recipient or pool is confirmed before payment and the pooling rules stay visible and auditable. ThankTap never publishes a tip-ranked scoreboard of staff.
Privacy for staff
No personal payment handles change hands. Staff profiles are verified by the hotel, and ThankTap tags are revocable tokens rather than personal identifiers, so a lost badge can be disabled immediately.
Employee-side AI
ThankTap's AI helps staff understand their own income patterns — which shifts, departments and service moments generate recognition — as supportive coaching, never as surveillance or a ranking.